- This event has passed.
Author ROGER DOOLEY speaking & signing Friction
June 1, 2019 @ 1:00 pmFree
In today’s high-speed, customer-empowered world, the speed and efficiency with which business transactions are made determine ultimate success or failure. Companies like Amazon, Netflix, Google, and Uber have built empires on making every interaction effortless for customers.
This book makes the case that every business has an opportunity to gain competitive edge by reducing those points of friction that impede smooth business exchanges. Friction teaches readers how to identify roadblocks, alter them for the benefit of both business and the customer, and create positive, lasting change.
ABOUT ROGER DOOLEY
Roger Dooley is an international keynote speaker and the creator of Neuromarketing, the go-to blog of marketing professionals the world over. He co-founded College Confidential, a web-based business that serves millions of college-bound students and parents every month.
- June 1, 2019
- Event Category:
- Author Talk/Reading