UTLC 2026 · Passport to Possibilities

Empathy in Action

Strengthening Family Partnerships for Student Success

Thank you for joining me at the Center for Urban Teaching’s UTLC 2026. Here’s everything from the keynote: the slides, the TALK Method card to share with families, and further reading for you and the parents you serve.

The big idea

You’re the official in the booth.

Parents are on an eighteen-year journey with their child. What they get from you is a brief exchange: thirty seconds at pickup, a wave at drop-off, fifteen minutes at a conference in November. In that minute, you can give them more than a stamp. You can tell them they’re cleared to go.

Most of what passes between schools and families falls into three categories. We’re very good at the first two. Support is the piece that makes them work.

InformationResources, pamphlets, handouts, links.
AccountabilityReading logs, reading plans, signatures.
SupportNot a piece of paper. A feeling. It helps parents use the information and benefit from the accountability.
Three steps

Make the most of every moment with parents.

1

Align

Align before you assign.

Start with your energy and intention, not the transaction. Before a parent reaches your counter, ask yourself:

  • How can I be of service?
  • How can I convey love and support?

Use every form and log as a prompt to attend to how you ask, not only that you ask.

2

Affirm

Affirm before you advise.

Many parents go years without hearing a teacher say, “I see and appreciate what you’re doing.” So say it, and be specific:

  • The returned reading log
  • The conference they made after a long shift
  • The video of their son sounding out words

When you’re specific, they’ll remember it and do more of it.

3

Advise or assign

Selectively. Right-size the ask.

One good tip builds a habit. Ten good ideas overwhelm. Run yours through the filter. Is it:

  • Doable for this parent, on a Tuesday, after a shift?
  • Memorable enough to say back in the parking lot?
  • Impactful enough to move reading if they did it all year?

Ask for less and you get more.

Your Monday move: The next time you’re with a parent, affirm before you advise.
Why home counts

Home is where most of the journey happens.

Reading takes two kinds of knowledge: oral language and the alphabetic code. Families build oral language in every conversation from birth.

The Simple View of Reading

Language comprehension×Word recognition=Reading comprehension

A child can’t understand anything in writing that they wouldn’t understand if you said it out loud.

Hoover, W., & Gough, P. (1990). The simple view of reading. Reading and Writing: An Interdisciplinary Journal, 2, 127–160.

Children’s waking hours, birth to 18

87%

About 7 of every 8 waking hours happen outside school. That’s roughly 91,000 hours by age 18.

National Education Commission on Time and Learning, Research Findings (1993); NAESP hours calculation.

A tip worth passing on

The TALK Method

More back-and-forth talk is an easy, impactful tip for any family. Any language. Any reading level. Five minutes or twenty.

TTake turns
AAsk questions
LLabel and point
KKeep the conversation going

TALK grows with the child: naming the crane outside the window at five, unpacking a math problem at fifteen. Anyone who meets parents can pass it on.

Keep reading

Related posts from the blog

Questions parents bring to the counter

Each of these answers a question you’ll hear from families. They’re written for families, so they’re ready to share.

For you: the research behind the talk

More to share with families

Go deeper

Reading for Our Lives

The TALK Method is part of the reading action plan for parents in Maya Smart’s book, Reading for Our Lives: The Urgency of Early Literacy and the Action Plan to Help Your Child. To bring Maya to your school or district, get in touch.